Mount Buller Sneeuwverwachting

Why does the Mount Buller website promote a snow guarantee, when they don't honour it? I just went to the lift ticket office to ask if they honour the guarantee as only Bourke street and Skyline lifts are open. And they said snow guarantee does not apply because of severe weather. Which is absolutely rubbish, because I'm here right now going down the only runs Bourke street and Skyline. There is absolutely no wind at all today. Rain was forecast, but I've been out there and it isn't even raining. It's mostly dry with a few light showers. They also said they would not honour mine anyway as I have been down Bourke street too many times. Well of course I've been down it, I'm trying to make the most of the my trip here and the only runs open. After travelling here, paying for accommodation and transport and lift tickets. You are just using the severe weather warning as an excuse to not honour the snow guarantee. I phoned up Monday 28th Aug to ask if lifts and runs would be open. And I was told they would be open. But if they are not open then the snow guarantee would cover me. Tuesday 29th Aug was the first day of my stay at Mount Buller and they had summit and family run open which I went on. But they had hardly any snow cover. I'm not surprised they are closed today because I could see with my own eyes there is not enough snow. I can also see on the snowcams that there is not enough snow. Tomorrow (31st August) will be the last day of my trip, so I'll wait and see if they open any runs tomorrow. But probably not because there is no snow. If you don't want to honour the snow guarantee I think you shouldn't have the guarantee in the first place. All I'm asking is a refund on the lift tickets or lift tickets for a trip to Mount Buller next year.