Cypress Mountain Sneeuwverwachting

I have a personal experience to share and hope it would not happen to others. As seasonal pass holders, my family and I were enjoying a day of skiing at Cypress Mountain by early March. Unfortunately, my son’s ski unexpectedly became loose and could not be securely mounted to his ski boot. We discovered this issue while at the top of the ski lift. Following the advice of its operator, we decided to take the lift downhill to address the problem. Upon reaching the bottom station, I raised our hands to signal the ski lift operator to stop the chair. Our intention was to safely disembark with our equipment. However, to our shock and dismay, the ski lift did not slow down or stop. As a result, I was struck and pushed by the moving chair, causing me to fall to the ground with both my skis and poles in hand. I shouted desperately for the operator to halt the lift, but my pleas went unanswered, the lift operator and staff there have not paid attention to us at all. The chair continued to move over my body, and I sustained some injuries to my wrist. I immediately sought an explanation from the lift operator. Despite the gravity of the situation, she failed to provide any justification for her negligence. Other staff there also claimed they saw nothing to me. Obviously they were protecting and covering each others. I have sent an email to their customer service for feedback from them about their operator negligence on the other day, but 'til now, already two weeks passed, no response from them at all, except I have only received their auto-acknowledgement email. Deeply disappointed for both their operation team as well as their management for not taking customer safety at top priority.